Terms of Service

Overview

This website is operated by 4 Amigos Fine Wooden Kitchenware. Throughout the site, the terms “we,” “us,” and “our” refer to 4 Amigos Fine Wooden Kitchenware.

By visiting our website or purchasing from us, you agree to these Terms of Service, along with any additional policies referenced on the site, including our Returns & Refunds Policy and Privacy Policy.

Products

We make small-batch wooden kitchenware from natural hardwood.

Because wood is a natural material, grain, color, figure, texture, and other natural characteristics vary from piece to piece. These variations are expected and are part of the character of the product. They are not considered defects.

We make reasonable efforts to display product appearance accurately, but screen settings, lighting, photography, and natural wood variation may cause the item you receive to look somewhat different from the photographs shown online.

Handmade and Small-Batch Production

Our products are precision-machined and hand-finished in small batches. Minor differences in shape, surface appearance, engraving placement, or dimensions may occur within normal manufacturing tolerances.

Personalized and Custom Products

Personalized and made-to-order products are produced according to customer-approved information or designs.

Customers are responsible for reviewing names, spelling, dates, logos, artwork, and other customization details before approval.

Once a custom design has been approved and production has begun, personalized or made-to-order products may not be cancelled, returned, or exchanged except where the item is damaged, defective, incorrect, or materially different from the approved design.

Product Use and Care

Customers are responsible for using and maintaining products appropriately.

Wooden kitchenware should be hand washed, dried promptly, and maintained according to the care instructions provided with the product or on our Care & Maintenance page. Products should not be soaked or placed in a dishwasher unless specifically stated otherwise.

Normal wear, drying, staining, surface changes, or damage caused by misuse, improper washing, soaking, dishwashers, excessive heat, or inadequate maintenance are not considered manufacturing defects.

Food-Contact Products

Our wooden kitchenware is intended for normal household food preparation and serving when used and cared for appropriately.

Customers should discontinue use of any product that becomes severely cracked, split, damaged, or otherwise unsuitable for safe kitchen use.

Pricing and Availability

Prices and product availability may change without notice.

We reserve the right to correct pricing, inventory, product information, or other errors on the website and to cancel or refund an order affected by a material error.

Orders

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing, inventory errors, payment issues, or requests we are unable to fulfill.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Shipping

Processing and delivery information is governed by our Shipping Policy.

Intellectual Property

The 4 Amigos name, branding, logo, product designs, photographs, written content, and original graphics may not be copied, reproduced, or used commercially without permission.

Customer-provided logos, artwork, or designs remain the responsibility of the customer. By submitting material for engraving or customization, the customer represents that they have the right to use that material.

Limitation of Liability

To the fullest extent permitted by applicable law, 4 Amigos Fine Wooden Kitchenware will not be responsible for indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Third-Party Services

Our website and checkout are powered by third-party services, including Shopify and payment providers. Their own terms and privacy practices may also apply when you use their services.