We want you to be happy with your 4 Amigos kitchenware. Standard, non-personalized items may be returned within 30 days of delivery. Returned items must be unused and in their original condition.
To request a return, contact us at 4amigosbuttercutting@gmail.com before sending an item back. Customers are responsible for return shipping on discretionary returns.
Personalized and made-to-order items
Personalized and made-to-order items are created specifically for you and are not eligible for return or exchange once the design has been approved and production has begun. This includes personalized hardwood coasters and other custom-engraved products.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, incorrect, or materially different from the approved custom design, please contact us within 7 days of delivery and include photographs of the item and packaging. We will work with you to provide an appropriate replacement or refund at no additional cost.
Natural wood variation
Because we work with natural hardwood, variations in grain, color, figure, and other natural characteristics are expected and make each piece unique. These natural variations are not considered defects.
Food-contact items
For health and hygiene reasons, food-contact kitchenware that has been used cannot be returned unless it is defective.
Refunds
Once an eligible return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges are not refundable for discretionary returns. Please allow additional time for your bank or card issuer to process the refund.
Please contact us before returning any product so we can provide return instructions.