Processing Times
Most in-stock kitchenware orders ship within 3–5 business days. Because each piece is individually finished and inspected, some made-to-order items may require up to 7 business days before shipment.
Personalized hardwood coasters and other custom items are made to order. Please allow 5–7 business days before shipment after your engraving details are confirmed.
Processing time is separate from carrier transit time. Transit begins after your order has shipped.
Shipping Area
We currently ship within the United States.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Order Tracking
When tracking is available, you will receive tracking information after your order ships.
Delivery Times
Carrier delivery estimates are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside our control may affect delivery after an order leaves our shop.
Incorrect Shipping Information
Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible at 4amigosbuttercutting@gmail.com. We cannot guarantee that an address can be changed after an order has shipped.
Lost or Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the product and packaging. We will work with you to arrange an appropriate replacement or refund.
If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. If the package still cannot be found, contact us and we will help determine the next steps.
Questions
For questions about shipping or an existing order, contact us at 4amigosbuttercutting@gmail.com.